As part of its ISO 9001 quality certification and its continuous improvement approach, the Altea Energy team conducts an annual satisfaction survey among its community of consultants.
In 2025, 87% of consultants gave a recommendation score of ≥ 8/10, including 53% who rated 10/10, a record since the launch of the surveys. A great collective achievement that we are pleased to share with you!
Whether they work on oil, gas, nuclear or wind projects, Altea Energy’s consultant community contributes to major global operations.
The increase in the recommendation score (Net Promoter Score – NPS) in 2025 reflects not only the quality of our services but also the relationship of trust built daily between our internal teams and the consultants operating in the field.
“The satisfaction survey results reinforce once again our three pillars: the rigorous selection of qualified technical experts, their secure mobilization on major energy projects in Europe, Africa and Asia, and our continuous improvement approach to offer them the best possible experience throughout their journey with us.” explains Pamela Bobillier, Transformation Director, Altea Energy
With a response rate of 38%, the 2025 survey shows significant improvement across most criteria evaluated throughout the consultant journey.
The onboarding process has been streamlined thanks to the launch of the consultant portal in 2023 and its ongoing enhancements, as well as onboarding training provided by Altea Energy’s international mobility teams.
Worth noting: 88% of consultants are satisfied with the digitalization of services, the onboarding training, and the use of the portal, often citing its clarity and simplicity as a key satisfaction factor.
As Idriss, Senior HSE Drilling Advisor (Consultant), says: “The system is simple and intuitive, even for a newcomer.”
In March 2025, Altea Energy launched its Immigration application to digitalize the management of immigration procedures for its consultants. This major step forward improved satisfaction by +12% vs 2024, notably thanks to the resolution of complex cases and the deployment of the application in Algeria.
As explained by Paul Vergnes, Head of Growth, during the launch: “The Immigration platform aims to digitize all information related to the immigration procedures we manage. This tool enables advanced tracking, monitoring of active processes, and a significant time-saving in case handling.”
With a 24/7 service and an optimized booking platform, travel management remains one of the best-rated services since the launch of the satisfaction surveys.
“We take care of all consultant travel related to their assignment: managing the journey from point A (the consultant’s home country) to point B (the country of operation), adapting to the constraints and requirements of all parties, handling cancellations, and managing ticketing for all rotations throughout the mission.” explains Manel Azabou, International Mobility Officer.
Beyond digital tools, what stands out strongly in the 2025 consultant testimonials is the quality of human relationships, often highlighted in field feedback:
William, Head of Engineering & Development, Algeria (Consultant), confirms: “What gives me confidence is knowing that I can call and find a solution with someone at any time. This support is invaluable.”
Since 2020, all Altea Energy subsidiaries have been certified ISO 9001, ISO 14001 and ISO 45001, demonstrating strong commitment to quality, environmental management, and occupational health & safety.
Our QHSE system is based on:
This rigorous methodology ensures that each consultant’s feedback fuels a real and measurable improvement cycle.
Finally, as Armand Pasteur, Founder & President of Altea Energy, states:
“The entire Altea Energy team pursues a simple and strong ambition: to provide each consultant with the best possible conditions to succeed safely, and to enable them to contribute to the energy projects that shape the future. The improvement in NPS and satisfaction scores in 2025 validates this trajectory and encourages us to go even further in 2026.”
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Since 2008, Altea Energy has selected and mobilized thousands of experts on more than 300 projects in the oil and gas, renewable energies and nuclear sectors.
We mobilize contractors in more than 100 countries, with a strong footprint in Africa, Europe, Middle East, and South America, in full compliance with local laws and regulations.
