Posted 1 year ago

HMD Helpdesk Engineer

Sorry, this position is no longer open for applications.

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  • Adhere to all HSE guidelines and proactively encourage an HSE culture
  • Work to agreed performance contracts and service levels.


  • Provide 1st line desktop support to all staff (PC’s, Outlook, File Sharing & printing and Intranet/Internet services)
  • Own service improvement plans to meet expected service levels
  • Take full responsibility for call logging using the electronic Helpdesk System
  • Follow correct escalation process to assist in fault resolution.

Follow the client's ITC operation processes: Change, problem, incident and asset management

  • Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.
  • Comply with project IT and Telecoms standards, security guidelines.
  • Provide input and support to project related work.
  • Assist in developing risk assessments
  • Assist in the implementation of infrastructure improvement projects

Conduct any other activities, within reason, as agreed with the site ITC management

Specialist Skills and Experience Required

  • Experience of supporting Windows 10.
  • Experience of Microsoft Internet Explorer.
  • Experience of MS Office 365 in particular Word/Excel/Powerpoint, Microsoft Outlook.
  • An understanding of Multi-vendor, Local Area Networking infrastructure, including Ethernet, TCP/IP.

An understanding of Multi-vendor, Wide Area Network infrastructure


  • At least three years’ experience in Technical 1st Line desktop Support with knowledge of (Windows, MS Office 365 , TCP/IP )
  • At least two years’ experience with LAN and WAN support.
  • Background of working to SLA’s
  • Participation in Quality and Service improvement initiatives.
  • English / French / Arabic speaking
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In recent years, we have invested in the digitalization of our recruitment process so that our recruiters can dedicate more time to qualitative discussions with the selected candidates. We have also redesigned our job board on the website to make it easier to find jobs and apply. The entire Recruitment team is committed to providing the best possible experience to our candidates.