Posted 1 year ago

HMD Helpdesk Engineer

Sorry, this position is no longer open for applications.

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Responsibilities

  • Adhere to all HSE guidelines and proactively encourage an HSE culture
  • Work to agreed performance contracts and service levels.

Support:

  • Provide 1st line desktop support to all staff (PC’s, Outlook, File Sharing & printing and Intranet/Internet services)
  • Own service improvement plans to meet expected service levels
  • Take full responsibility for call logging using the electronic Helpdesk System
  • Follow correct escalation process to assist in fault resolution.

Follow the client's ITC operation processes: Change, problem, incident and asset management

  • Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.
  • Comply with project IT and Telecoms standards, security guidelines.
  • Provide input and support to project related work.
  • Assist in developing risk assessments
  • Assist in the implementation of infrastructure improvement projects

Conduct any other activities, within reason, as agreed with the site ITC management

Specialist Skills and Experience Required

  • Experience of supporting Windows 10.
  • Experience of Microsoft Internet Explorer.
  • Experience of MS Office 365 in particular Word/Excel/Powerpoint, Microsoft Outlook.
  • An understanding of Multi-vendor, Local Area Networking infrastructure, including Ethernet, TCP/IP.

An understanding of Multi-vendor, Wide Area Network infrastructure

Qualifications

  • At least three years’ experience in Technical 1st Line desktop Support with knowledge of (Windows, MS Office 365 , TCP/IP )
  • At least two years’ experience with LAN and WAN support.
  • Background of working to SLA’s
  • Participation in Quality and Service improvement initiatives.
  • English / French / Arabic speaking
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