IT Support Technician

Job Purpose

• To provide IT and telecommunications support, ensuring reliable operation of communication systems, and end-user services

Key Accountabilities

Telecommunications Support

• Install, configure, maintain, and troubleshoot telecommunications systems, including VSAT, radio communications (VHF/UHF), SDH/OTN systems, Telephone Exchanges, Fiber Optic network, SCADA system and related telecom equipment.
• Monitor telecom network performance and ensure high availability of communication services.
• Support satellite communication systems and coordinate with service providers for issue resolution.
• Perform preventive and corrective maintenance on telecom infrastructure.
• Improve current telecomms services by sponsoring or executing service improvement projects aimed at improving functionality, achieving cost efficiency, increasing reliability or delivering new infrastructure.
• Maintain documentation of telecom systems, configurations, and operational procedures.

IT Infrastructure & Helpdesk Support

• Provide daily IT Helpdesk support for users, including hardware, software, network, printer, and connectivity issues.
• Troubleshoot and resolve incidents related to desktops, laptops, operating systems, Microsoft 365 applications, and network services.
• Support user account administration, access management, and IT asset management.
• Assist with installation, configuration, and maintenance of IT infrastructure, including switches, wireless access points, and servers.
• Ensure timely resolution of service requests and incidents in accordance with company procedures.

Operational Support

• Support daily business operations by ensuring the availability and reliability of IT and telecom services.
• Participate in infrastructure upgrades, system improvements, and technology projects.
• Coordinate with vendors and contractors for maintenance and support activities.
• Prepare technical reports, inventory records, and operational documentation.
• Ensure compliance with company HSE, cybersecurity, and operational standards.

Qualifications

Education

• Bachelor's Degree in Telecommunications Engineering, Information Technology, Electronics Engineering, or a related field.

Experience

• Minimum 10 years of experience in IT infrastructure support and telecommunications systems.
• Hands-on experience with VSAT, radio communication and SDH/OTN systems, and network troubleshooting.
• Experience providing IT Helpdesk and end-user support in a corporate or industrial environment.

Technical Skills

• Telecommunications systems (VSAT, VHF/UHF radio, SDH/OTN, SCADA, satellite communications).
• LAN/WAN, Wi-Fi, TCP/IP networking, Fiber Optic and network troubleshooting.
• Microsoft Windows, Microsoft 365, Active Directory, and IT service management tools.
• Hardware and software installation, configuration, and maintenance.
• Strong troubleshooting and problem-solving skills.

Desirable Qualifications

• Experience working in the Oil & Gas industry or remote operational environments.
• Knowledge of OTN (Optical Transport Network) data transmission systems along pipelines.
• Experience with fiber optic communication networks and industrial telecom systems.
• Experience with procurement processes and purchasing activities using SAP S/4HANA.
• Familiarity with cybersecurity best practices and IT governance standards.