Publié il y a 1 année

HMD Helpdesk Engineer

Réf : 2390

Désolé, ce poste n'est plus ouvert aux candidatures.

Retour aux offres


  • Adhere to all HSE guidelines and proactively encourage an HSE culture
  • Work to agreed performance contracts and service levels.


  • Provide 1st line desktop support to all staff (PC’s, Outlook, File Sharing & printing and Intranet/Internet services)
  • Own service improvement plans to meet expected service levels
  • Take full responsibility for call logging using the electronic Helpdesk System
  • Follow correct escalation process to assist in fault resolution.

Follow the client's ITC operation processes: Change, problem, incident and asset management

  • Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.
  • Comply with project IT and Telecoms standards, security guidelines.
  • Provide input and support to project related work.
  • Assist in developing risk assessments
  • Assist in the implementation of infrastructure improvement projects

Conduct any other activities, within reason, as agreed with the site ITC management

Specialist Skills and Experience Required

  • Experience of supporting Windows 10.
  • Experience of Microsoft Internet Explorer.
  • Experience of MS Office 365 in particular Word/Excel/Powerpoint, Microsoft Outlook.
  • An understanding of Multi-vendor, Local Area Networking infrastructure, including Ethernet, TCP/IP.

An understanding of Multi-vendor, Wide Area Network infrastructure


  • At least three years’ experience in Technical 1st Line desktop Support with knowledge of (Windows, MS Office 365 , TCP/IP )
  • At least two years’ experience with LAN and WAN support.
  • Background of working to SLA’s
  • Participation in Quality and Service improvement initiatives.
  • English / French / Arabic speaking
Retour aux offres

Ces offres peuvent vous intéresser

Ingénierie & Conception
Publié il y a 1 jour

Corrosion Engineer

Pétrole & Gaz
Réf : 3465
We are looking for a Corrosion Engineer to join our consultant team for an oil and gas project in France.
Ingénierie & Conception
Publié il y a 15 jours

Lead Quantum/Data Stewart Engineer

Pétrole & Gaz
Réf : 3452
We are looking for a Lead Quantum/Data Stewart Engineer to join our consultant team for an oil and gas project in France.
Responsable Recrutement

Ces dernières années, nous avons investi dans la digitalisation de notre processus de recrutement afin que nos recruteurs puissent dédier plus de temps aux échanges qualitatifs avec les candidats sélectionnés. Nous avons également repensé notre page Offres de mission sur le site web pour faciliter la recherche de missions et les candidatures. Toute l'équipe Recrutement a à cœur d’offrir la meilleure expérience possible à nos candidats.