HMD Helpdesk Engineer

Réf : 2390

Responsibilities:

– Adhere to all HSE guidelines and proactively encourage an HSE culture

– Work to agreed performance contracts and service levels.

– Support:

  • Provide 1st line desktop support to all staff (PC’s, Outlook, File Sharing & printing and Intranet/Internet services)
  • Own service improvement plans to meet expected service levels
  • Take full responsibility for call logging using the electronic Helpdesk System
  • Follow correct escalation process to assist in fault resolution.

– Follow the client's ITC operation processes: Change, problem, incident and asset management

  • Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.
  • Comply with project IT and Telecoms standards, security guidelines.

– Provide input and support to project related work.

  • Assist in developing risk assessments
  • Assist in the implementation of infrastructure improvement projects

– Conduct any other activities, within reason, as agreed with the site ITC management

Specialist Skills and Experience Required:

– Experience of supporting Windows 10.

– Experience of Microsoft Internet Explorer.

– Experience of MS Office 365 in particular Word/Excel/Powerpoint, Microsoft Outlook.

– An understanding of Multi-vendor, Local Area Networking infrastructure, including Ethernet, TCP/IP.

– An understanding of Multi-vendor, Wide Area Network infrastructure

Qualifications:

– At least three years’ experience in Technical 1st Line desktop Support with knowledge of (Windows, MS Office 365 , TCP/IP )

– At least two years’ experience with LAN and WAN support.

– Background of working to SLA’s

– Participation in Quality and Service improvement initiatives.

– English / French / Arabic speaking

Retour aux offres

Postuler à cette mission

Désolé, ce poste n'est plus ouvert aux candidatures.

Ces offres peuvent vous intéresser

Publié il y a 5 jours

Bid Mechanical Engineer

Algérie
Pétrole & Gaz
Réf : 3190

We are seeking a Technical Engineer for Bids and Projects to join our team in the field of engineering and procurement. The ideal candidate will have a proven track record of successful project execution and experience in engineering design, procurement, and construction practices and procedures.

Publié il y a 8 jours

Budgeting Officer

Algérie
Pétrole & Gaz
Réf : 3179

We are seeking a skilled Budgeting Officer to join our team. The ideal candidate will be responsible for routine work and support in preparing monthly / quarterly and annually financial statistics/report, comparative costs and analysis of the areas under responsibility for effective operation cost and recoverable cost balance.

Eva BERTON
Eva BERTON
Responsable Recrutement

Ces dernières années, nous avons investi dans la digitalisation de notre processus de recrutement afin que nos recruteurs puissent dédier plus de temps aux échanges qualitatifs avec les candidats sélectionnés. Nous avons également repensé notre page Offres de mission sur le site web pour faciliter la recherche de missions et les candidatures. Toute l'équipe Recrutement a à cœur d’offrir la meilleure expérience possible à nos candidats.