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Responsibilities
- Handle tickets, make a first troubleshooting activities linked to client’s troubleshooting procedures and perform all exchanges related to the tickets
- Perform upgrades
- Recover the troubled network elements or service with the help of Global Support channels if necessary
- On-Site availability on ad-hoc demand as needed for faulty Hardware replacements for lab testing and fault tracing with local SIM.
- Technical advice supplied to customer teams and initiation of required follow-up activities
- Technical support to customer teams during specific maintenance activities in the network requiring troubleshooting capabilities
- Ensure on-call duty for emergencies and critical issues
- Reporting of troubleshooting and/or planned intervention
Contract6 months
Working systemResident
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Eva BERTON
Head of Recruitment
In recent years, we have invested in the digitalization of our recruitment process so that our recruiters can dedicate more time to qualitative discussions with the selected candidates. We have also redesigned our job board on the website to make it easier to find jobs and apply. The entire Recruitment team is committed to providing the best possible experience to our candidates.