CARRIÈRES

Location: Houston (TX), USA

Key Tasks:

• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders.
• Be an active and visible coach to executives and leaders who are change sponsors.
• Create and manage metrics and measurement systems to track adoption, utilization and proficiency of individual changes.
• Identify resistance and performance gaps, and work to develop and implement corrective actions.
• Create and enable reinforcement mechanisms and celebrations of success.
• Work with project teams to integrate change management activities into the overall project plan.
• Work with communication, training, HR and OD Leads in the formulation of particular plans and activities to support project implementation.

Qualifications:

• Bachelor’s degree (minimum 4 years undergraduate) preferably in Computer Science or Information Management.
• Change Management experience minimum 3+ years.
• Experience of having worked on large implementation projects with a Change Management role.
• Excellent communication skills both oral and written are required (Spanish language skills are nice to have).
• Analytically minded, and willingness and ability to troubleshoot problems.
• Good communications and organizational skills.
• Professional, strong work ethic and customer service skills and attitude.