Posted 2 days ago

IT Application Support Analyst – Production, Revenue and Land

  • Location
    United States of America
  • Reference
    ITASA-USA-003
  • Industries
  • Discipline
    IT & Telecoms

Location: Houston (TX), USA

Key Tasks:

Provide effective support to our client environment, including (but not restricted to) the following tasks:

  • Participate in the development of strategies, roadmaps, analysis, and improvement opportunities to provide greater efficiency and better services in alignment with the business strategy within the Production, Revenue Accounting, and Land workstreams.
  • Understanding and troubleshooting of user reported application issues
  • Submission, maintenance, and tracking of application issues reported
  • Analysis and documentation of user requirements
  • Functional design of improvements
  • Functional and technical testing of application
  • Facilitation of process and application improvements
  • Collaborate with other IT services areas when needed to resolve or address issues
  • Training of end users
  • Provide process and application data as needed or requested in support of internal or external audits
  • Key person to support end user in applications for business-critical personnel defined in the Business Continuity Plan (BCP) and IT Disaster Recovery Plan (DRP)
  • Participation in defined projects in relation to subject matter expertise in respective applications, if required
  • Provide status of issues and concerns and escalation when required
  • On-call availability if required

Qualifications:

  • Bachelor’s degree (minimum 4 years undergraduate) preferably in Computer Science or Information Management.
  • Business Analyst experience minimum 3+ years.
  • A strong grasp and understanding of Production, Revenue Accounting, and Land business functions with proven 5-8 years of relevant experience
  • Experience of having worked on large implementation projects as a Business Analyst and/or Developer.
  • Technical skills with the ability to design solutions and troubleshoot application issues (Excel, Access, Reporting tools…).
  • Experience in the management and delivery of issue resolution, end user training and requirements gathering.
  • Excellent communication skills both oral and written are required (Spanish language skills are nice to have).
  • Analytically minded, and willingness and ability to troubleshoot problems
  • Good communications and organizational skills
  • Professional, strong work ethic and customer service skills and attitude

Apply now

Please fill in the form below to apply for this position.

  • 1 Are you eligible to immediately work in US ?
  • 2 Do you speak Spanish fluently ?
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