{"id":15665,"date":"2023-01-26T11:45:44","date_gmt":"2023-01-26T10:45:44","guid":{"rendered":"https:\/\/altea-energy.com\/?p=15665"},"modified":"2023-02-22T09:39:20","modified_gmt":"2023-02-22T08:39:20","slug":"altea-energy-lance-son-portail-web-consultants","status":"publish","type":"post","link":"https:\/\/altea-energy.com\/fr\/altea-energy-lance-son-portail-web-consultants\/","title":{"rendered":"Altea Energy lance son portail web consultants"},"content":{"rendered":"

Pamela Bobillier, Directrice de la Transformation d\u2019Altea Energy, revient sur les enjeux majeurs de ce projet qu\u2019elle a men\u00e9 en collaboration avec les \u00e9quipes m\u00e9tiers d\u2019Altea Energy et la communaut\u00e9 de consultants, un projet qui s\u2019inscrit dans la lign\u00e9e d\u2019une strat\u00e9gie globale de digitalisation de l\u2019entreprise initi\u00e9e en 2019.<\/p>\n

Offrir la meilleure exp\u00e9rience possible \u00e0 la communaut\u00e9 de consultants<\/span><\/h3>\n

Dans le plan de transformation digitale d\u2019Altea Energy, l\u2019ann\u00e9e 2022 \u00e9tait consacr\u00e9e \u00e0 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience consultants. Au c\u0153ur de ce plan, le d\u00e9veloppement d\u2019un nouvel outil : un portail web s\u00e9curis\u00e9 et personnalis\u00e9 qui vise \u00e0 apporter aux consultants une nouvelle exp\u00e9rience digitale et \u00e0 fluidifier les interactions avec les \u00e9quipes d\u2019Altea Energy.<\/p>\n

\u00ab\u00a0Le portail consultants nous permet de gagner en efficacit\u00e9 et en r\u00e9activit\u00e9 dans la relation avec nos consultants. Nous souhaitons les accompagner au mieux tout au long de leurs missions en leur mettant \u00e0 disposition, en temps r\u00e9el, des informations cl\u00e9s comme le suivi de leurs paiements, les remboursements de leurs notes de frais ou encore les documents d\u2019immigration n\u00e9cessaires \u00e0 leurs d\u00e9placements sur les sites d\u2019op\u00e9ration.\u00a0\u00bb, <\/em>explique Pamela Bobillier, Directrice de la Transformation d\u2019Altea Energy.<\/p>\n

Fluidifier les interactions avec les \u00e9quipes Altea Energy<\/span><\/h3>\n

La digitalisation des process et la centralisation des interactions dans un outil unique permet aux \u00e9quipes Altea Energy de r\u00e9duire les temps de traitement, d\u2019apporter des r\u00e9ponses rapides aux consultants et ainsi d\u2019am\u00e9liorer la satisfaction de tous.<\/p>\n

\u00ab\u00a0Le portail envoie automatiquement aux consultants des notifications lorsque nos \u00e9quipes internes interagissent avec eux sur le portail, notamment sur la validation de leurs feuilles de temps. Les consultants peuvent ainsi identifier les motifs de refus, et interagir rapidement avec les \u00e9quipes Altea Energy pour les corriger. La centralisation dans un espace unique est un gain d\u2019efficacit\u00e9 incroyable car il permet \u00e0 nos services administratifs et financiers d\u2019apporter aux consultants un retour quasi instantan\u00e9, mais \u00e9galement de donner plus de transparence sur nos process. Ce gain d\u2019efficacit\u00e9 impacte positivement la satisfaction de nos consultants, et est align\u00e9 avec nos enjeux qualit\u00e9. \u00bb<\/em>, explique Pamela Bobillier, Directrice de la Transformation d\u2019Altea Energy.<\/p>\n

Faciliter l’int\u00e9gration des nouveaux consultants<\/span><\/h3>\n

Le portail est \u00e9galement un facilitateur pour l\u2019int\u00e9gration des nouveaux consultants. Lors de son arriv\u00e9e chez Altea Energy, le consultant dispose d\u2019un acc\u00e8s web s\u00e9curis\u00e9 qui lui permet de soumettre en ligne les informations et documents personnels n\u00e9cessaires \u00e0 l\u2019\u00e9laboration de son contrat et de ses papiers d\u2019immigration pour \u00eatre mobilis\u00e9 au plus vite dans son pays de mission.<\/p>\n

\u00ab\u00a0L\u2019int\u00e9gration d\u2019un nouvel expert est une \u00e9tape primordiale pour pouvoir le mobiliser rapidement sur le projet d\u2019un client. Le temps est souvent un facteur d\u00e9terminant. Certains projets alimentent en \u00e9nergie des pays entiers. Nous nous devons d\u2019\u00eatre r\u00e9actifs. La digitalisation de toutes les \u00e9tapes d\u2019int\u00e9gration dans le portail nous permet de centraliser l\u2019ensemble des informations n\u00e9cessaires \u00e0 la mobilisation des experts en moins de 24h. C\u2019est un gain de temps \u00e9norme\u00a0qui nous permet de limiter les \u00e9changes de mails chronophages pour tous !\u00a0\u00bb,<\/em> continue Pamela Bobillier.<\/p>\n

Une strat\u00e9gie de digitalisation des services initi\u00e9e en 2019<\/span><\/h3>\n

Le lancement du portail consultants est une des pierres angulaires d\u2019une strat\u00e9gie de digitalisation ambitieuse des services d\u2019Altea Energy, initi\u00e9e depuis 2019.<\/p>\n

\u00ab\u00a0Depuis plusieurs ann\u00e9es, nous investissons massivement dans la digitalisation pour faire \u00e9voluer nos m\u00e9tiers gr\u00e2ce \u00e0 de nouveaux outils de travail. L\u2019objectif est d\u2019automatiser nos processus op\u00e9rationnels pour r\u00e9investir du temps et de la valeur ajout\u00e9e dans la relation humaine avec nos collaborateurs, nos clients et nos consultants, et ainsi am\u00e9liorer leur satisfaction.\u00a0\u00bb<\/em>, explique Nicolas Kotliar, co-fondateur et Directeur G\u00e9n\u00e9ral d\u2019Altea Energy.<\/p>\n

Au fil des d\u00e9fis relev\u00e9s, la transformation digitale a permis d\u2019impliquer l\u2019ensemble des \u00e9quipes d\u2019Altea Energy et a \u00e9t\u00e9 d\u00e9ploy\u00e9e dans toutes les filiales.<\/p>\n

\u00ab\u00a0Nous avons initi\u00e9 notre transformation digitale en 2019 en effectuant une refonte de notre infrastructure informatique avec un enjeu fort de cybers\u00e9curit\u00e9 et de protection des donn\u00e9es personnelles. Nous avons ensuite travaill\u00e9 avec nos \u00e9quipes m\u00e9tiers pour digitaliser leurs processus op\u00e9rationnels, et ainsi am\u00e9liorer leur temps de traitement en automatisant les t\u00e2ches chronophages et \u00e0 faible valeur ajout\u00e9e. Une fois nos outils internes digitalis\u00e9s et nos processus qualit\u00e9 mis en place, nous pouvions r\u00e9fl\u00e9chir sereinement \u00e0 la digitalisation de nos services, afin d’offrir \u00e0 notre communaut\u00e9 de consultants la meilleure exp\u00e9rience possible. Notre digitalisation va s\u2019intensifier cette ann\u00e9e encore avec de nouveaux d\u00e9fis \u00e0 relever autant pour nos consultants que pour nos clients !\u00a0\u00bb,<\/em> conclut Pamela Bobillier.<\/p>\n","protected":false},"excerpt":{"rendered":"Pamela Bobillier, Directrice de la Transformation d\u2019Altea Energy, revient sur les enjeux majeurs de ce projet qu\u2019elle a men\u00e9 en collaboration avec les \u00e9quipes m\u00e9tiers d\u2019Altea Energy et la communaut\u00e9 de consultants, un projet qui s\u2019inscrit dans la lign\u00e9e d\u2019une strat\u00e9gie globale de digitalisation de l\u2019entreprise initi\u00e9e en 2019. Offrir la meilleure exp\u00e9rience possible \u00e0 […]","protected":false},"author":6,"featured_media":15660,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[496,494,498],"tags":[],"class_list":["post-15665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consultants-fr","category-clients-fr","category-corporate-fr"],"acf":{"post_in_portal":true,"post_hide_banner":false,"post_image":15660,"post_tags":false,"post_excerpt":"

Au c\u0153ur de sa strat\u00e9gie de digitalisation et d\u2019am\u00e9lioration de l\u2019exp\u00e9rience consultants, Altea Energy lance en ce d\u00e9but d\u2019ann\u00e9e un nouvel applicatif\u00a0: un portail web s\u00e9curis\u00e9, personnalis\u00e9, accessible 24h\/24 et 7j\/7, permettant \u00e0 sa communaut\u00e9 d\u2019experts de fluidifier la communication et les \u00e9changes d\u2019information tout au long de leurs missions.<\/p>"},"yoast_head":"\nAltea Energy lance son portail web consultants - Altea Energy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/altea-energy.com\/fr\/altea-energy-lance-son-portail-web-consultants\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Altea Energy lance son portail web consultants - Altea Energy\" \/>\n<meta property=\"og:description\" content=\"Pamela Bobillier, Directrice de la Transformation d\u2019Altea Energy, revient sur les enjeux majeurs de ce projet qu\u2019elle a men\u00e9 en collaboration avec les \u00e9quipes m\u00e9tiers d\u2019Altea Energy et la communaut\u00e9 de consultants, un projet qui s\u2019inscrit dans la lign\u00e9e d\u2019une strat\u00e9gie globale de digitalisation de l\u2019entreprise initi\u00e9e en 2019. 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